Client feedback

Name: Alex & Sue
Date: 2/8/11
Hi Mikael, We thought the villa was ideal for our families needs and made family holiday most enjoyable. The situation of the villa is ideal for any ones needs as being so close to Fuengirola everything is to hand especially the local zoo which the children thoroughly enjoyed as did the adults! The pool area was in constant use and made the holiday for all of us. As a final footnote we would like to say that we were very impressed with Tommy as chef when we used him one night....we can see that you are intending to improve as you go along and we would certainly recommend you to friends.
Name: Charlotte
Date: 4/9/11
Dear Mikael, We spend a great week at the Villa Arcos. Tommy is so sweet and helpful that everything went nicely and smooth ! The "girls" Panilla and Carol were super efficient, discret, gracious and wonderful. Our party was quite odd: from 9 months to 80 year, from Tel Aviv to Paris... We were all thrilled. Maybe an expresso machine would be the little bonus to your place. Thank you dearly.
Name: Aaron
Date: 13/7/11
Dear Tommy,
I can not thank you enough for your wonderful hospitality and kindness that you showed us all over Aaron's stag weekend. Your thoughtfulness and willingness to help us have a great time was the reason the weekend was such a success. It would be churlish of me not to mention the food, particularly your skill with a grill. I have eaten in some of the finest steak houses in New York and the fillet steak you conjured up is as good if not better than any I have experienced in those hallowed halls of meat. The kangaroo, a complete yet wonderful surprise, was amazing but I am unsure if I would be able to cook such a lean cut of meat with such precision. But it would be a mistake to focus on your culinary skills, with no apology for repetition it was more your friendliness and welcoming demeanour that is the true standard the work you put in. From the beer idea, to the wine, to the, shamefully unused, gin and lemon tree. All done with an attention to detail by someone that knows their business. Please convey our thanks to your partner and the young man that helped too. On behalf of Aaron and the rest of our motley crew. Thank you, thank you. With kindest and warmest regards.
Name: Ciaran
Date: 28/12/11
Hi Mikael
Just a quick note in relation to feedback on the villa as requested, apologies for the delay, this is the first time I have had a chance to sit down and complete this. Firstly, let me say that all our party thoroughly enjoyed our stay at Villa Los Arcos so much so in fact that we are hoping to return in 2012. From the moment we arrived and were greeted by Tommy our fantastic experience began. We were slightly sceptical to begin with as this is the first time booking a villa and thought it just looked to good to be true but to our delight we found that it exceeded all our expectations.  The villa is laid out very well, is extremely spacious yet very homely. Everyone had their own privacy yet when required was large enough to accommodate the entire party of 20 coming together as one. All facilities were modern and in good working order, the entire property was spotless throughout and very well maintained. If we were asked to find any faults with the villa, which is very difficult that would be the minor issues of the shower in one of the bedrooms upstairs coming away from the wall and dishwasher not working (but I believe that this was due to be replaced after our stay). On a positive note, we found Tommy the manager to be exceptionally helpful from our arrival and throughout our stay. The welcome pack, beer keg and tour of the villa were all very nice touches and much appreciated.  In finishing, we would find it very difficult to improve the villa or its facilities. We all had a fantastic holiday and hope to return in 2012. Regards, Ciaran
Name: Charles
Date: 14/1/12
Dear Mikael,
I have only just to-day returned to my office and was going to contact you. What a fantastic Christmas holiday, the villa was perfect for our party of sixteen. The three elderly ladies occupied the outside units which was ideal, for they rose very early and was able to make a cup of tea without disturbing the rest of us. Everyone was very happy with the sleeping arrangements. The dining room was perfect and we had some great meals together especially the one Tommy prepared for us on Boxing day. We made full use of the many amenities, the choice of tennis, table tennis, pool and darts was a good cross selection for the young and older. We were very fortunate with the weather so much so that the children used the outside pool (too cold for me). The inside heated pool was a firm favourite with all of us and the children spent a lot of time having great fun. The use of the jacuzzi came in handy especially after a late night in the bar. All in all "thank you" for a fantastic holiday and to Tommy for looking after us so well. Would you please send me the rates for 2012.
Best regards
Charles
Name: Anthea
Date: 28/3/12
Here is feedback of our stay:- From the moment we arrived a Villa Los Arcos we were very impressed by the facilities and the friendly and warm welcome given by Tommy. As we turned up at night time he had made it very welcoming by lighting all the lights and candles and putting on the TV’s and music.   It was fantastic that he had even provided a “gin” tree with miniature gin bottles tied to the lemon tree. Tommy gave us a very tour of the villa and gave us instructions on how to use the facilities available.  It was fantastic that a stock of basic food (including wine!) is also provided so you don’t have to hunt down a shop as soon as you arrive. The Villa itself is stunning and the space available is amazing.  It was easy to lose the rest of your party! Villa Los Arcos is furnished to a high standard and will be even more gorgeous once the kitchen has undergone its update. The whole party loved the full access to SKY and the wifi was invaluable for teenagers (and adults!) with Facebook withdrawal symptoms!  The computer came in handy too for checking emails and children’s homework! As we were there in February the indoor pool was a hit together with the sports equipment to try and fight off all the calories from the plentiful food and wine. The pool table, dart board and table tennis table kept us amused inside together with the tennis court, badminton and basketball court outside.  We didn’t feel we made enough use of all of the facilities as there was so much on offer! Unfortunately it was too cold to use the outdoor pool but it looked lovely and we did make use of the sauna and the barbeque outside. The outdoor furniture on the many terraces was well used by all the party to enjoy the lovely weather.  We even had a cat that would come to visit each day and made us feel even more at home. We had a fantastic time at Villa Los Arcos and the meal we had cooked by Tommy on our last night was gorgeous and we would recommend hiring his services if you can. We cannot thank you enough for letting us rent your lovely villa and making wonderful memories for us all.  Kind regards. Anthea Wilson
Name: Craig
Date: 17/4/12
We had a fantastic time thanks, and one of the main reasons was the villa – it was absolutely perfect in every way. I think everyone on our trip was blown away by how nice it was and we have all spoken about returning at some point in the future with other friends and family.
Thanks again
Craig
Name: Gareth
Date: 9/5/12
I am sending this e-mail to thank you all  for what was one of the best weekends I've ever had at your villa in Mijas. From sending an enquiry on holidaylettings.co.uk to leaving the villa, I have been hugely impressed and appreciative of the service my family, friends and I received. You were not put off by the fact that it was a stag weekend, nor were you put off by the fact that so many guys were coming out there. You were absolutely fantastic and made organising this weekend very easy. The villa itself was unbelievable! The rooms were gorgeous and very spacious, the living room, kitchen, bar and other facilities were more than big enough for our 23 man party! The pool, tennis court and garden areas were beautiful an offered fantastic views of Mijas and all the way down to the sea!  We were greeted by Tommy on arrival who had supplied and cooked a fantastic BBQ late at night, without a word of complaint, and organised drinks for us all. Over the whole weekend, he was there whenever we needed him, organising taxis, offering advice on where best to go in the area and generally being extremely helpful. He was fantastic and we all really appreciated all of his help over the weekend! All in all, we had a fantastic weekend in a beautiful location in an awesome villa  provided by an extremely professional team complimented by a really great guy on the ground! Thanks again and I hope to see you out there soon! I would appreciate it if you could send us rates for the remainder of the year and expected rates for next year.
Best regards
Gareth
 
Name: Luke
 
Date: 18/6/13
Hi Mikael,
We, and all our friends genuinely had one of the best weeks of our lives at the villa, leading up to THE best day of Kristel and my lives at the end of the week!
Of course, the main reason we all had such a great time was being surrounded by all our best friends for a week, but the villa, and Tommy, contributed in a big way:-
-The Villa was clean and tidy on arrival, and more than lived up to our expectations in terms of presentation despite visiting previously. It was even better than we remembered.
-The number and quality of facilities on offer was fantastic and meant nobody hardly ever left the villa! The girls generally spent the week by the pool relaxing, whilst the boys played 5 a side on the lawn with the goals, tennis, basketball, the table-tennis ( which we moved outside and was ALWAYS busy), in the pool, the sauna, the girls had a "hen night" which started downstairs in the "club" which was great, we had the boys night starting in the bar upstairs, the draught beer was always being used and was a great feature, the bar was well stocked and always being used, the coffee machine was fantastic in the morning, the kitchen facilities were fantastic and the two dishwashers very useful, the piano in the bar was played as guests came in on a "meet and greet" night we held, the sound system (and particularly the laptop to download music) was constantly being used, the main computer and printer was used for wedding speeches, we played poker at night using your set and the large table, I could go on and on and on, it was brilliant.
Tommy was great, showing us around and how things worked when we arrived, and always on hand for any questions or problems. It was great to have someone around if we needed them, and he is a definite asset to the villa.
On top of all of the above, one of the best features was that due to the sheer size, we never felt crowded staying in the villa. Everyone had their own space.
In summary, all our guests stated that they wanted to return to the villa, and we will all be recommending it to friends and family.
If you would like me to send an email cc you to all of our guests, many have already said that they would like to write a testimonial for you, and you could end up with quite a few for your website! Let me know if you'd like me to do this. I would also be willing to act as a reference for you if you need it in the future.
Thank you for renting it to us, it was a huge part of our overall wedding celebrations
Kind Regards,
Luke
Name: David & Ashley
 
Date: 23/9/13

Hi Mikael,
Just wanted to drop you an e-mail to thank you for the amazing time we had last week in your villa. Everyone was amazed by it and the reality of being there after looking at it online for the past year was unbelievable!! You have been so helpful by answering all my queries and assisting me where you could. We were getting married in Spain and therefore booked the villa so our friends and family could stay with us for this time. We couldn't get over the sheer size of it. There were 19 of us in total and you would have never known it as there was so much space. We enjoyed bbq's, gatherings by the pool etc and the kids loved the  pool. Trying to venture out of the villa was a task as they did not want to leave. The villa is set up for groups without a doubt. The facilities were second to none. Tommy was also an lovely guy! He was very helpful on  our arrival day and came to assist when we had problems with the key  safe. We are all talking about a reunion holiday in the future and others  are talking about booking the villa for their family to stay with them. We also booked the masseuse you have recommended and she was  brilliant. Quite a few of us received one and everyone was really  happy with it. I would recommend this villa to everyone as it really does has  everything for a group holiday.
Thank you so much for a memorable wedding/ holiday!
Many Thanks

David & Ashley

Name: Cristel
 
Date: 18/4/14

Hello. We are now i  the house and i must say it is a dream !!!

I have never seen anything like this and we will for sure be back again. Everything is perfect and tommy have done a great job making us feel welcome. Please tell the owners the can be very proud of everything and we will recommend this for everybody. If you ever want to use us as a referent please do. Kind regards. Cristel

  

Name: Joanne
 
Date:  2/6/14

 

 

I would just like to say a huge thank you!  We had an amazing time at your Villa – it truly is a wonderful place.  The weather was gorgeous as always in Marbella so all in all everyone had an amazing time!!
I can speak highly enough of Tommy – he was so helpful and always ready to answer any questions and well the meal he cooked for the birthday celebration was out of this word – thank you again for recommending him.
I certainly will be recommending Los Arcos to many friends and hope to return ourselves in the near future.

 

Name: Yvonne
 
Date: 15/6/15
Just returned from a weeks family holiday at Los Arcos Villa, and had a fantastic time.  The villa was amazing, every facility you could ask for. Plenty of different areas outside to relax and lap up the sunshine or practise your sporting expertise.  Stunning views from the many patio areas.  We had a chef cook for us on two different evenings, both meals were delicious  and provided lunch for the following day, amazing value.  My only regret is that I had to come home again, would have loved another week.


Regards

Yvonne
Date: 23/6/15
Dear Mikael and Tommy,
 
Thank you very much for such a great week at Villa Los Arcos! We had a great time and the service, villa and food were beyond our expectations.
 
We hope to return next year and look forward to seeing  Tommy and his team again soon.
 
Many thanks
 
Chris
Name: Robert
 
Date: 26/5/16

Hi Mikael, just a quick email to tell you how much we all enjoyed staying at your wonderful villa !! Everything was brilliant and we will definitely be renting the villa again. The weather was wonderful but I am sure that no matter the weather, the quality and facilities at the villa would have made for an extraordinary holiday. Please pass on my thanks to Tommy, Phil and the Irish lad whose name escapes me..............they were superb.

Name: John
 
Date: 5/1/17
Dear Mikael

I just wanted to write an email to tell you what a fantastic time we had at Villa los Arcos. From the minute we arrived everything was perfect. The kids loved all the sports available and the adults spent most of the time by the pool, the bar and in the casino! Another pleasant surprise that we did not know about was the golf green in the back garden! The master chef was fantastic and we were very well looked after. Our age group was from 8 years old to 66 and there was something for everyone. Please send me availability for next year as we would like to book again.

John